Built for Complexity: Scaling Ambient AI in the ED

Sunday, September 7
Presented by: Ambience Healthcare

• Speakers: Will Morris, MD, MBA, Chief Medical Officer, Ambience Healthcare Emergency Physician Leader at Large Health System - TBD
• Time: 2:30pm – 3:15pm
• Location: Exhibit Hall, Expert Theater 2

Many AI solutions work well in ideal settings—but what about the ED? This discussion will explore how ambient AI keeps up with fast-moving, high-stakes environments—without disrupting workflows or compromising accuracy. Clinician leaders will break down what it takes to successfully implement and scale ambient AI in the ED’s complex and non-linear environment. Speakers will share key drivers of reaching over 80% utilization across thousands of encounters, resulting in reduced EHR click mileage, coding queries, cognitive load, and burnout.

This session will also cover strategies for effective implementation, including tailoring to accommodate shift-based staffing, documentation variability, and real-time interruptions—challenges that often undermine the success of AI solutions in acute care. Attendees will also hear how quality and revenue cycle leaders were brought into alignment early, and how success was measured at both the individual and system level. For clinical and operational leaders navigating digital transformation in the ED, this session offers a grounded, clinician-led roadmap for meaningful impact.