Houston Methodist Case Study: Improving ED Documentation, Coding, and Care with Ambient AI

Sunday, September 7
Presented by: Ambience Healthcare

• Speaker: Christopher Ziebell, MD, Emergency Department Medical Director, Houston Methodist
• Time: 2:30pm – 3:15pm
• Location: Exhibit Hall, Expert Theater 2

The emergency care setting requires documentation solutions that can keep pace with complex, high-acuity care — where cases span hours, clinicians move between patients, and conversations involve multiple voices and rapid decision-making. This session will explore how Houston Methodist integrated Ambience’s ambient AI into their ED workflow, exploring what enabled high adoption and measurable improvements in documentation quality, coding accuracy, and clinician well-being. Dr. Ziebell will share the operational strategies that worked — from peer-led onboarding to iterative refinement based on frontline feedback — and how alignment across clinical, operational, and revenue cycle teams was achieved early. Attendees will leave with a practical framework for evaluating, implementing, and scaling AI tools in acute care settings, rooted in lessons learned from the realities of emergency medicine.